SocialBackster - FAQ Section

Do I need Adobe Aid installed to run the "SpaceBackster"?
Yes, you do! Our application runs on the Adobe Air platform so you need to have it installed on your computer in order the use the application. The good news is that if you don't have Adobe Air, it will be installed automatically with the installation of our application. If you want to install it by yourself, you can get it for free here.
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How can I purchase "SpaceBackster"?
Go to our purchase page and click on the download button. You will be redirected to PayPal secure page where you can enter you payment information. Once you complete your payment you will be directed to a download page from where you can download the application. In addition, a serial key will be e-mailed to the e-mail address you provided during the payment process. This serial key is used to access the application from your computer. Once you have downloaded "SpaceBackster", open the setup file and install the application. When you are done with the installation process and you open the application you will be prompted to enter your serial key - copy it from the e-mail you received and hit the OK button. You are now done and can back-up your MySpace profile!
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BILLING

What are the payment options?
All payments are processed through PayPal. PayPal accepts all major credit and debit cards including Visa, MasterCard, American Express and Discover. You can also pay with an e-Check or with a direct transfer from your checking or savings account.
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Do I need to have a PayPal account in order to pay through PayPal?
No, you can pay with a credit or debit card without the need to be registered with PayPal. However, if you want to use an eCheck or bank transfer you need to have a valid PayPal account.
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Is PayPal safe?
Yes, it is one of the safest online payment solutions. To learn more about the methods PayPal uses to secure their clients' financial information visit PayPal's Security Center.
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What is the price of the application?
The price of the application is USD 2.95 recurring payment per quarter (every 3 months). For less than a buck per month, which is what you spend on a cup of coffee, you will be able to save and enjoy your entire MySpace profile offline.
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What is a recurring payment?
It means that you will be charged automatically $2.95 once every 3 months for as long as you want to use the application.
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Why a recurring payment and not a one-time fee?
Whereas some service providers charge you a one-time fee for the use of their applications and then charge you again for each additional new feature or upgrades to the application, we decided to use a better pricing model which will save you both time and money. By charging our clients one small quarterly payment, we ensure that you will enjoy for free the new features released and application upgrades that we are constantly working on and adding to the application. You won't be charged anything extra no matter what new cutting-edge features and functionality we develop.
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The price on your website is in US Dollars, can I pay in different currency?
Of course! You can pay through PayPal in 18 currencies. For a list of all available currencies click here.
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What happens once I complete my first payment?
Once your first payment is completed, a "subscription" is created through which you will be charged on a quarterly basis. All details of this subscription will be e-mailed to you by PayPal. If you already have a PayPal account, all the details of the subscription will be automatically saved into your history so you can review/edit/cancel your subscription.
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How can I cancel my subscription?
If you have a PayPal account, log in to it, go to the History tab, select the date (or date range) when you first created the subscription, from the "More Filters" drop down menu choose "Subscriptions and agreement" and then "Subscriptions" and perform a search. Once you have located your subscription to SocialBackster.com click on "Details". On the page that opens, on the bottom click on "Cancel Subscription". If you don't have a PayPal account please contact us providing your name and e-mail address used at the time of payment and we will cancel the subscription.
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TECHNICAL

Is "SpaceBackster" compliant with MySpace.com?
Yes! The application is registered on MySpace.com and it is build using the official MySpace API. It is also in compliance with MySpace's Terms of Use Agreeemnt, with MySpace Apps Developer Addendum to MySpace.com Terms of Use Agreement and with MySpaceID Developer Addendum to MySpace.com Terms of Use Agreement.
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Where can I find a list of all the features of "SpaceBackster"?
Here!

Where is the downloaded date stored?
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I have more than one MySpace profile, can I backup all of them?
We have designed our application to be able to backup up to two MySpace profiles. If you need to use the application on more than two profiles please contact us and we'll address your needs.
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Can I install "SpaceBackster" on more than one machine?
Yes, you can. You can install the application on up to two machines. If you need to install it on more than two, please contact us and we'll be able to help you out.
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If something happens to my profile can I use the app to restore all the data?
Of course you can, this is one of the most valuable features of our application. All the data that you have downloaded using our application can be easily uploaded back to the same or a new account on MySpace.com.
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Is the restore function paid? No, no additional payments are required in order to use the "restore" function and all other feature of our application. Your subscription enables you to enjoy all of them free of charge.
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SUPPORT

I have a question about "SpaceBackster", how can I get in touch with you?
Please visit our contact us page for a list with the different ways you can get in touch with us and choose the most convenient for you.
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I need technical support with "SpaceBackster", what do I do?
Go to our contact us page and use the e-mail form to send us an e-mail. You can contact us via any of the ways listed there but e-mail is by far the quickest.
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I want to cancel my subscription and stop using you application, how do I do that?
We are sorry we couldn't serve you better! If you have a PayPal account you can follow the instructions listed here or you can contact us. If you don't have a PayPal account you need to contact us. In any case, please let us know why you are canceling your subscription and if we can do anything to keep you as a customer.
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I want to report a bug on "SpaceBackster" or the website, how can I do that?
Please visit our contact us and contact us via one of ways listed there. You can also go to the feedback page (click here) and report the bug there.
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I have a suggestion for you on how to improve your application and/or website, how do I contact you?
We appreciate your feedback! Your first choice is to visit our feedback section (link) where you can let us know what you think. Alternatively, you can visit the contact us page and drop us an e-mail or choose from other contact methods listed there.
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What if I have a question that isn't answered here?
Please contact us and we'll make sure we address your question in a timely manner.
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What do I do if I see an error message while downloading or using the application?
If you see an error message or experience a technical difficulty when using the application please exit the application and start it again. If the error persists, please contact us.
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